A Grievance Redressal Cell has been made operational in the Khyber Pakhtunkhwa Law Department on the special directives of Member Advisory Council on Law and Parliamentary Affairs Amir Javed.
Law Secretary Shahid Sohail directed the relevant officials to ensure the prompt, impartial and transparent resolution of complaints through proper inquiries. The initiative aims to enhance transparency, improve public service delivery and facilitate the timely resolution of public grievances.
It was stated that negligence and delays in the delivery of public services would not be tolerated, while the performance of the grievance cell would be reviewed regularly to ensure timely relief and justice for the public and concerned stakeholders.