The 7th District Service Delivery Conference was held online under the chairmanship of Chief Secretary Khyber Pakhtunkhwa, Shahab Ali Shah, with participation from Additional Chief Secretaries, Senior Member Board of Revenue, Administrative Secretaries, Commissioners, and Deputy Commissioners.
The meeting undertook a comprehensive review of progress on improving public service delivery across the province and strengthening performance-based governance at the district level.
Participants were informed that since the inaugural District Service Delivery Conference, there has been a marked improvement in service delivery indicators across multiple sectors, with 86 percent of the targets under District Service Delivery 1.0 successfully achieved. Notable performance improvements were recorded in Batagram, Upper Kohistan, South Waziristan Upper, and Upper Chitral since the last review.
Deputy Commissioners of Batagram and Dera Ismail Khan presented best practices and reform initiatives undertaken in their respective districts, enabling cross-learning and replication of successful service delivery models across other districts.
The forum expressed satisfaction over improvements in municipal and public service infrastructure, including drainage systems, pedestrian pathways, vegetable markets, slaughterhouses, general bus stands, cattle markets, farm service centers, and public parks.
The Chief Secretary directed all districts to adopt best-performing models and accelerate reforms to enhance service delivery outcomes. He highlighted that under District Service Delivery 2.0, additional public service areas—including manhole management and solid waste collection systems—have been incorporated into the monitoring framework.
Taking notice of public complaints regarding waste burning, the Chief Secretary emphasized strict adherence to environmental regulations and directed authorities to ensure safe and lawful waste disposal practices.
The meeting was informed that service delivery centers, tehsil offices, sanitation systems, and manhole infrastructure are being systematically monitored. Abbottabad Service Delivery Center demonstrated exemplary performance, while directions were issued to improve facilities in Shangla and Upper Chitral. Nowshera showed progress in improving tehsil office services.
Furthermore, monitoring of waste collection points at 284 locations has been completed, while data for over 1,500 manholes has been compiled. The provincial government is in the process of developing a digital monitoring mechanism for manhole management.
All Deputy Commissioners confirmed field visits to at least 32 public service delivery sites to ensure on-ground assessment and accountability.
In the education sector, 233 schools across 18 districts have been outsourced to improve service delivery, with performance being regularly monitored. To enhance citizen engagement, Deputy Commissioners are directly contacting citizens to address public grievances.
The meeting also reviewed progress on 79 approved beautification initiatives across 29 districts, scheduled for completion by June 30, while 42 innovative interventions across 22 districts are expected to be completed by June 2026.
Concluding the session, the Chief Secretary directed Deputy Commissioners to regularly convene Review and Implementation Committee (RIC) meetings and instructed administrative secretaries to resolve district-level issues on a priority basis. He further stressed the importance of proactive public communication and citizen feedback mechanisms to continuously improve service delivery standards across the province.